RETURNS & EXCHANGES
We believe in the quality of our products. If for any reason you are not satisfied, please let us know and we will try to make it right. If you are unhappy with the size, cut or style of an item, we will exchange or refund your purchase within 30 days of receiving your order. Exchanges must be returned in saleable condition (unused, unwashed and with original hang-tags).
Custom Thielsen Pant & Salopette Return Policy
All sales on custom Thielsen pants and our Neoshell Salopette are final and we aren't able to accept returns for them with the exception of a manufacturer defect.
Eyebright Jacket Return & Exchanges
If you are unhappy with the size, cut or style of the jacket, you can exchange or refund your purchase within 15 days of receiving your order. Exchanges must be returned in saleable condition (unused, unwashed and with original hang-tags). Exchanges would take the same time to make as when you placed your order.
We guarantee all of our products against manufacturers defects. If a garment has any manufacturing issues at all we will return, repair or replace the item depending on the issue. Please make sure that garments returned to NW Alpine for repair are washed and clean. Presently our turnaround time is 6 to 8 weeks for repairs. For all warranty claims and questions, please email firstname.lastname@example.org.
NW Alpine ships via FedEx Ground, UPS Ground, and USPS Priority Mail. Orders placed Monday – Friday are typically shipped within 2-4 business days of the order being placed if it is in stock. Orders placed over the weekend that are in stock will ship the following business day. Any item not presently in stock will have to be manufactured and we update each product page with estimated turnaround times. Once shipped, customers may expect delivery of products 1-6 days from shipping date. Please call for express delivery options.
Free USPS Priority Shipping for orders over $139: This applies to all orders shipped within the U.S. The discount will apply at checkout after you select USPS Priority.
NW Alpine considers your privacy and security among our top priorities. We do not share any personally identifiable information about you with other companies. We will never sell or rent your name, email address, telephone or fax numbers, address, or credit card numbers for any reason. We do collect IP addresses and your browsing patterns while you visit our site. This anonymous information helps us improve our site functionality