returns Policy & shipping info
RETURNS & EXCHANGES
If you are unhappy with the size, cut or style of an item, we will exchange or refund your purchase within 30 days of receiving your order, except for custom items (see details below). We offer free returns for all domestic orders. To start the return process, click the button below. You'll need to have your order number and zip code that it shipped to. Please leave out the 0 when entering your order number.
Items must be returned in saleable condition (unused, unwashed and with original hang-tags). Once received, returns will be processed within 3 to 5 business days. If exchanging an item please return it and place a new order. During the holidays, items shipped between November 1st and December 25th can be returned until January 31st.
International Returns & Exchanges
For international orders, please contact us directly to get a RA number .
Custom Thielsen Pant & Salopette Return Policy
All sales on custom Thielsen pants and our Neoshell Salopette are final and returns cannot be accepted. Our warranty applies to both products. Please contact us at firstname.lastname@example.org if you have any questions before ordering.
NW Alpine ships via FedEx, UPS and USPS Priority Mail. Orders placed Monday – Friday are typically shipped within 1-3 business days of the order being placed if it is in stock. Orders placed over the weekend will ship the following business day. Custom items generally take 2-3 weeks to manufacture and will ship once complete. Any item not presently in stock will have to be manufactured and we update each product page with estimated turnaround times. Once shipped, customers may expect delivery of products 1-6 days from the shipping date.
Free USPS Priority Shipping for orders over $139: This applies to all orders shipped within the U.S. The discount will apply at checkout after you select USPS Priority.
International Orders - We ship abroad using USPS Priority International for a flat $50 and DHL Express ranges from $40 - $250 depending on the weight and destination. For orders going to Canada, USPS International Priority is $40-$50 or we also offer USPS International First Class, $16-$24 and FedEx Ground, $25-$30 . If you have any questions please contact us.